Coronavirus Information and Precautions

This situation is evolving rapidly as new information becomes available.  We will update this page as quickly as possible if our policies and procedures change due to updates from CDC, CMS, CDPH and local health departments. 

The team at Gold Country is currently creating plans to thoughtfully and carefully begin the process of getting to a post COVID-19 “normal”.

This process is anything but easy.  While some states may be reopening businesses, schools, and recreational opportunities based upon geography, community spread, and trends, multi-level retirement communities like ours (with Senior Apartment Living, Licensed Assisted Living, and Skilled Nursing/ Rehabilitation), will have a different reopening schedule because we care for older adults who are most vulnerable to COVID-19.

While we are thrilled El Dorado County has had very few cases, it only takes a spark for a wildfire to grow.  We are anxious not to be the spark!  Thank you for your patience and understanding!

Throughout this process we will continue to follow and maintain compliance with all CDC guidelines as well as mandates for all state and local health departments, including CA Department of Health Services (SNF) CA Dept. of Social Services (ALU) and El Dorado County Public Health (all units)  while balancing resident social engagement with quality of life. The health and well-being of our residents and staff remain our top priority.

  • Meals – We are still delivering all meals to the resident apartments (ILU) ; and our resident rooms/units in the Health Center (ALU & SNF) with some social distance exceptions for residents needing more staff assistance.
  • Activities – we continue to hold activities with the residents, we just ask that residents wear a mask and maintain social distancing in small group activities or outside events.  The activity schedule is provided to the residents and featured on the Activity Wall in the Community.
  • At the Health Center – we are supporting window or plexiglass protected fence visits in both Health Center units for residents not in Observation Status AND BY APPOINTMENT.  Everyone involved in the visit must wear masks, and maintain social distancing during visitation (hence the plexiglass at the fence).  We are discouraging visits from the under 18 crowd right now but hope to change that as time passes.  We ask for reservation to insure there is staff that can help with visit set up.

Mealtime visitation is discouraged because it’s all hands on deck for the staff at meal time. We also need to make sure we don’t have a “crowd” in any one space, which would make social distancing difficult.

Please contact the front desk for a visit reservation daily between 9 am and 5 pm.  Only the Health Center reception staff can make these reservations.  Deliveries to your resident (food, gifts, clothing, mail, etc.) can happen any day of the week when the reception desk is open – generally 8 – 5 week days and 9 – 4:30 on the weekends.

  • In our Senior Apartments –  while we cannot regulate your visitation to your loved one’s  “home,”  we ask you to seriously consider how this virus may “make it” onto our campus.  If you feel confident that you have not been exposed (community acquired), and are not bringing it to share,  we  ask that you always wear a mask on campus, confine visitation to patios/gardens where possible; and avoid stopping and visiting with residents’ not in your family.  Never come to campus, even for delivery, if you are running a fever or do not feel well.
  • FaceTime/Zoon/Skype visits – are always possible – please call 530-621-1100 and ask for the Activity Director of the unit your resident lives in….. if you would like a tablet visit with your loved one.  You can also email them at goldcountry@rhf.org please list their name/unit in the email so we know which “Mom” “Granddad” “Aunt” to direct the email to.

All Health Center rooms also have complimentary phones.  If your resident needs help with the phone, please do not hesitate to let us know.  Remember for staff assistance mealtime is always hectic and dining has to take priority.  Good rule of thumb is to not call from 7:00-9:00 am, 11:30 – 1:30 pm and 5:00-6:30 pm.

  • Tours – Virtual tours are available for any level of care.  Please call Bev at 530-621-1100 to arrange a personalized virtual tour of the unit you are interested in.

The health and well-being of our residents, family members, and staff is of the utmost importance to us. For this reason, we are closely monitoring coronavirus (COVID-19) spread and following the recommendations of the Centers for Disease Control (CDC). In addition to our prevention measures, we are also actively preparing our communities to provide care and support for our residents and team members for an extended period of time should a quarantine become necessary.

Many standard infection control and safety protocols are already in place as a part of our standard flu prevention plan. However, because of the risks associated with COVID-19, we are proceeding with an abundance of caution to protect our communities.

Links to CDC resource pages:

Link to state health department page: